Mobile Logo in White

Submit a Compliment / Complaint

The UT Health San Antonio Police Department is committed to principles of honor, excellence, accountability, respect, and teamwork.  Commendations are welcome verbally or in writing.  Information such as the date, time and location will help identify the employee if you do not know their name.  Commendations received by the Chief of Police are forwarded to the employee, and a copy is placed in their personnel file.  Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated.  This kind of feedback helps let us know how we are doing.

You may fill out our Compliment or Complaint Form online to submit directly to our department’s Administrative Office. A department representative will contact you within 15 business days of your submission to address your comments or concerns.

The UT Health San Antonio Police Department is committed to providing the very best possible service to our citizens. We set high standards of professional conduct, fairness and courtesy. In the event that you feel we may have failed to meet those standards, and you would like to file a complaint, please contact the police department either in person during business hours or by calling 210-567-2800 so that you may be routed to the employee’s supervisor.  Once your complaint is received, it will be thoroughly investigated.  The investigation will usually include a review of all applicable reports, policies and procedures; examination of any evidence or medical records, and interviews with all parties and witnesses.  If the investigator determines that an employee violated department policies or procedures, appropriate corrective action will be taken.  The Chief of Police will review the complaint and all findings associated with it.

You may also send written compliments or complaints to:

UT Health San Antonio Police Department
7703 Floyd Curl Drive
MSC 7953
San Antonio, TX 78229